Tag Archives: internet problems in mexico

Internet Saga

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If you remember, after quite a quest, we managed to get internet service at our house in La Yacata. The first month, it worked like a dream. Thus, my decision to move my office from The Little House in Sunflower Valley to La Yacata.

Then came the time to pay for the second month of service. We headed to OXXO, which seems like it just might make banks obsolete, to pay the bill. And the next day, our internet service tanked. Instead of getting upload/download speeds of between 8 to 10 Mbps, they hovered at .08 or less. Nothing would load.

We thought perhaps it was a one-day deal. Maybe there were some adjustments being made to the service. Maybe a glitch in the system. After all, the month before had gone without a hitch. Only, the bad stats continued and continued and continued. I canceled a week of classes.

We called the service support line. After all sorts of “troubleshooting” that we had already done, the service representative hung up on us. So the next day, we tried again. This time the service representative admitted that since we were officially outside the coverage area, there wasn’t really much he could do to help us.

So we went to the place where we had bought our modem and requested a service technician. We were told he’d be out around 4 pm to check things out. I canceled my classes again. At about 4:30, the service technician called and said he thought the problem was that our payment hadn’t been processed. I knew that was a bunch of hoo-ha since I had received an email confirmation of the payment. He said he’d look into it and call back. He didn’t bother to come out to La Yacata.

So if the service technician wasn’t interested in coming to us, we’d take the modem to them. The next day we boxed it up and went back to the office. Their solution was to wait for the service technician to come from Morelia and have him take the modem home with him. Moroleon is officially outside the coverage area. The fact that the internet works in certain areas is apparently a fluke that this office was capitalizing on. So in theory, connecting the modem in a coverage area would “reset” the internet and allow us again to have usable service.

It took two days for our modem to take its trip to Morelia and back. The result was that yes, for a while it did what it was supposed to do. And yet, there were sporadic outages and low service periods which unfortunately often coincided with my teaching hours.

Some research on the company shows that overall the internet service only rates 3 out of 5 stars and that even though they promise nation-wide coverage, that’s not necessarily the case. There had to be something better out there.

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