Tag Archives: getting internet in Mexico

Internet Procedure–Again

In December, I received several text messages from the satellite internet company that our data was running out and that we should renew. I was a little concerned since I knew that we had only signed a contract for five years, and I wasn’t sure when that contract expired and what would happen after that to our service. Would they come and get the antenna? Would we just not have a working connection?

So I dug out the contract and read it through again, but I still had questions. I had my son try and call via Skype, but the number went to a fax machine. Then I tried to have him use the “chat” option on the website, but there was no way to submit a question. So I had to put saldo (money) on my phone and try to call from there. Lo and behold, the call went through. He talked to a representative who said that we could continue paying our monthly fee and they would continue providing service even though we had fulfilled the terms of our contract, which expired in November. He even managed to get my email contact information corrected. It’s only been wrong since we signed up. 

Because things seemed so uncertain with the satellite internet, we decided to see what we could do to improve or upgrade the other internet service we have. Well, that mission was a bust. The place where we had contracted the service said that our service could stop at any moment since they no longer have the portable modem setup plan. It’s not that great of a service, but something is better than nothing, right?

So our next line of inquiry was to find out if TelCel had anything we could use. Remember, we have no landlines for TelMex to piggyback on. We borrowed a water bill from my sister-in-law and headed out to the mall to ask. 

Since my son had never contracted any sort of TelCel service before, he was asked to provide four phone numbers. One was to be a house phone, one a work phone, and two references. At least one of those needed to be a número de casa (landline). Ugh! Nobody we knew had a landline in Moroleón. 

We took the form and went home to try and figure something out. We used my cell phone as the house phone and my friend Claudia as the work number. Then my sister-in-law’s cell phone was one reference, and my friend in Mexico City gave us her house’s phone number to use. Back to TelCel we went. 

This time the holdup was that my son’s CURP (personal identification number)  listed on his INE has an “e” instead of an “m,” and the computer system kept rejecting it as a valid number. My son was born in the U.S., making him an “extranjero” rather than “Mexicano” at least according to CURP. It took several hours, but eventually, someone managed to override the system into accepting his CURP.  

He contracted the service for 30 months, took everything over to the other counter, and paid two months in advance, plus the cost of the modem. It ended up being about $2000 pesos, give or take. He also got a TelCel stuffed toy, it being Christmas and all, no charge. 

Monthly, it’s the same price as our main (not satellite) internet, although apparently, there’s a 200 yearly charge added on for whatever reason. It works as well as the other internet we have, and my son is happy since he doesn’t have to work around my teaching schedule to use his laptop. Of course, if either of our internet services decides to stop providing service, that might change, but for now, we’ll take it.


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Filed under Getting Legal

Quest for internet

internet mexico

See that tan spot in the center of the country that indicates less than 8% of the area has internet? That’s where I live!

September was a bummer month for me work-wise. Every other day the internet went out. And if it wasn’t the internet, it was the electricity. Even with the UPS, I missed a number of classes and my performance review for the quarter was deplorable. This caused me to exclaim in exasperation one day that we had more stable power with one solar panel in La Yacata than at the rental in town connected to CFE (the Mexican electric company).

So, with that being the case, I decided to see what I could do to set up my office from home rather than continue to rent the Little House in Sunflower Valley with its myriad of problems.

A chance remark had me thinking. One of the ladies that makes tortillas with my sister-in-law is from Los Amoles, which is way up the mountain. She said that they had internet through DishTV since Telmex didn’t have any lines up that way.

Therefore, we spent the day looking for the Dish TV office in Moroleon, which we couldn’t find. Apparently, there had been an office, but it had moved out.

We went to the main TelCel office to see about satellite internet and talked with a representative about 30 minutes. We weren’t entirely convinced on the whole deal. There were a number of requirements, payment upfront, and the fact that my cell phone is through Telcel and often does not have a signal out in La Yacata.

Captura de pantalla (6)

Then we decided to check out a few other places. SkyTV also offered internet service called Blue Telecom which was comparable to what I have now with TelMex but uses the satellite setup like TelCel. Only, an agent would have to head to out La Yacata to see if there was a signal strong enough for internet reception. Okie Dokie.  But it wouldn’t be today.Captura de pantalla (7)

Next we headed to a place called Wi-Fi Moroleon. The name seemed promising. Unfortunately, their service only extended as far as Los Juzgados (2 km from La Yacata). They did have solar panels though and we bought two.

Then we tried Telecable. However, this company uses electric lines to provide internet. As La Yacata hasn’t any electric lines, it wouldn’t work.

On the way home, we came across a Dish TV car parked in the shade of the mesquite tree. We screeched to a stop and had a little chat with their representatives, who were on their way to a meeting in Morelia. They confirmed that Moroleon no longer had a DishTV office but that internet would soon be available in the area and that they were offering 20 megas which was double any other service in the area. It would just be a few weeks…..well, a few weeks in Mexico could be quite some time.

Captura de pantalla (4)

DishTv internet service ON coming soon!

The next day the SkyTV representative came out with his stuff and lo and behold, we got a pretty good signal. So we signed up on the spot. We had to pay for the modem outright which was the same make and model that TelCel offers but at half the price. Then to sign up for the service we needed an IFE (Mexican voter’s identification card). My husband has one of those. And we needed a comprobante de domicilio (proof of residency like water or electric). Umm, well this was an issue. La Yacata doesn’t have either water or electric service, therefore, we have no bills to provide as proof. Fortunately, the representative said that the certificado de propiedad (owner’s certificate) that we had for our lots would work. Whew!

We picked up the modem the next day and plugged it in. Voila! Internet at the house. I’m not entirely convinced it will be adequate for teaching online, however. Cloudy days reduce signal strength and just like TelCel, there are periods when the signal drops altogether.

What this means is that I most likely will not continue teaching online once my contract expires in December. As it is, at the Little House in Sunflower Valley I have issues every single class with bandwidth on the lined internet provided by Telmex which theoretically is more stable than satellite internet. So I’m looking at other options for regular income.


Filed under Electricity issues, Employment