So my husband’s process for getting the new license plates for 2020 in Guanajuato was a lot more complicated than mine was, but really, it was partially his fault.
If you remember, he opted not to change the addresses on his two driver’s licenses in January when I went to get mine for whatever reason. So when I tried to make an appointment for him to get his new license plates for the truck and his motorcycle, I couldn’t since the addresses on the driver’s licenses did not make the comprobante de domicilio (proof of residence).
Since we are in a pandemic, our little town has opted to make everything by appointment only. That appointment must be made online, which I can foresee being extremely difficult for older folks. It was complicated for me and I consider myself somewhat computer savvy. Anyway, the license issuing office was no exception. An online appointment must be made.
I submitted his scanned documents at the new site Licencias de Conducir (https://transporte.guanajuato.gob.mx/index.php/licencias_conducir) and they were rejected because the two transactions (getting a motorcycle and getting a truck license) had to be submitted separately.
I submitted them again, and they were rejected because they needed to have proof that they weren’t stolen, which they weren’t. It seems the category duplicado de licencia de conducir (duplicate license) was both for changes of addresses and stolen licenses. When licenses are stolen, then you have to submit a form Constancia de No Infracciones from Seguridad Pública Tránsito y Transportes office. Anyway, they weren’t stolen so that didn’t apply.
So I sent the documents again, this time including the comprobante de domicilio (proof of address) to show that the addresses were different AND it was rejected again, this time because the licenses were too blurry.
I took the licenses to another scanning place in town and had them rescanned. Then tried to resubmit the information, but the site was down. So after two weeks of effort, the documents were accepted and I made the appointments.
Well, I thought I had made 2, one after the other, but with the site being glitchy, it turns out I only managed one. Fortunately, the guy working the counter the day my husband went in was in a good mood and did both licenses, with the same photo. It helped that I had all the pertinent documents (comprobante and proof of payment) and copies, including copies of the licenses to be replaced, in a folder for my husband to just hand over. The proof of payments involved downloading and printing a document and taking it to OXXO to pay then attaching the OXXO receipt to the document. There’s also the option to pay online with a debit or credit card, but that never works out well for me. So off to the market to pay the bill.
Each reissued license was 206 pesos plus the OXXO 12 peso fee, but as he couldn’t proceed without them, so be it.
The next document change was the IFE card. I was able to set up an appointment for him online the same day and just 40 minutes after my son’s appointment to pick up his ID (which didn’t actually happen that day). He needed a comprobante and his old IFE to renew and there’s no fee for the IFE. He needs to call in a few weeks to see if the card is ready and then make another appointment to pick it up. Maybe by then my son’s card will be ready too. But you know, the holidays are coming, so this might not happen until next year.
While he waited for that to be finished, I made an appointment for him to get his new Guanajuato plates for the truck and his motorcycle online. I stressed the importance of taking the electricity bill rather than the water bill because the address must match exactly what is on his now reissued licenses. For whatever reason, the electric bill has Colonia El Jinete and the water bill has Colonia Curumbatio even though they are for the same residence. He went to the appointment with, Identificación Oficial Vigente con Fotografía (photo ID in the form of a driver’s license issued in Guanajuato), Comprobante de Domicilio (proof of residence, in this case, his sister’s electric bill), Placa Delantera (front license plate from the truck), Placas Traseras (back license plates from the truck and motorcycle) and two Tarjetas de Circulación (Permit to circulate cards) BUT he forgot his mask, so he had to run and buy another one before being admitted.
I waited at home and was pleased to receive two emails confirming the transactions had been completed successfully from Secretaría de Finanzas, Inversión y Administración (SFIA). Finally! I’m not sure if we need to repeat the procedure in January or not, but at least it’s done for now.