Tag Archives: CFE

First Disasterous Billing Cycle from CFE

Now that we had electricity, we went shopping! We bought a fridge, having not had one for the 19 years we’ve lived in La Yacata. We also bought a TV, but since I didn’t want anyone using my internet when I was teaching, we had to get a DVD player, which was fine since we’ve accumulated an expansive movie library over the years. All of which meant we used electricity. 

Anyway, the day came to pay the piper. In this case, the flutist tooting their merry little tune was CFE, and they wouldn’t make it easy for us. To be fair, we didn’t have street signs up yet. The signs had been ordered but had not yet arrived. And then, to complicate matters, the numbers used to input the connections into the CFE system were lot numbers, not house numbers (because, again, we had applied for the official numbers, but they had not yet been granted). However, how hard would it have been to ASK someone when the CFE bill delivery crew came to deliver the bills? ANYONE would have sent them along to me, and I could have helped them organize the pile of 43 recibos. 

But wait, there weren’t 43 recibos. At best, eight bills were delivered, haphazardly, I might add. They were stuck on the muretes (metered posts) rather than slid under the doors. I went around and collected them so they wouldn’t blow away in the wind, then sent messages to the owners that they could pick up their recibos from me. 

So what happened to the rest? I didn’t get a bill. My son didn’t get a bill. My sister-in-law didn’t get a bill. My father-in-law didn’t get a bill. Well, I was going to have to go and find out. So I took pictures of all the meters and the list of names of those included in the program and marched my fanny down to the local CFE office. 

The lovely lady at the desk couldn’t tell me what happened to the rest of the recibos. Apparently, this sort of shenanigans wasn’t unheard from the local office (See ¡Les cortan la luz! Denuncian que CFE dejó de entregar recibos sin avisarles). She could provide me with duplicate bills from the names on the list I gave her. Well, that was something. She went through the list, one by one, printing out these duplicados. There were eight that weren’t in the system. I showed her the pictures of the meters. She took pictures of my pictures from my phone and sent them on to the Salvatierra office. One had the wrong name attached to the meter entered into the system, and the name owner had paid the bill for the meter owner, which also needed to be addressed.

She implied the eight missing meters were serious issues, giving me the impression that she believed they were stolen and installed illegally. Well, CFE installed them, so if they were stolen, that would be CFE’s bad, not the colonos of La Yacata, but whatever. 

I took the duplicados and filed them away (which turned out to be a blessing later). Instead of having them pick up these duplicates, I sent messages to the 43 colonos explaining that if they had not received a recibo they would need to take a photo of their meter and go to the CFE office to get a copy of their account information AND PAY IT.

The amount on all the recibios was 235 pesos to cover the deposit for the connection. Some people squawked about the price, but for the colossal investment CFE made, stringing the wires from the intersection, five transformers, 20+ new posts, connecting the individual houses, and providing the meters, 235 pesos was NOTHING.

I went to pay ours, my son’s, my sister-in-law’s, and my father-in-law’s. While I was in line at the machines to pay, another colono who was at the CFE office asked me to pay theirs and gave me the cash so he could get back to work. I guess I don’t have any work or anything, but whatever. I paid them all. 

But, wouldn’t you know it, four individuals forgot to pay their bill. Not surprisingly, CFE had NO trouble finding La Yacata to cut off their service. Those individuals would have to make arrangements with CFE to reestablish service. There wasn’t anything more I could do for them. 

The second billing cycle bills should be arriving this week in La Yacata. We shall see how it goes.

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Start from the beginning with La Yacata Revolution: How NOT to Buy a Piece of Heaven in Mexico, available on Amazon.

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Filed under Electricity issues

A room of her own–Paying the Bills

About half way through the month, an envelope with my name on it was slid under the door. I probably was a bit more excited than the situation warranted because it was the first Telmex bill. I hadn’t even had the service a month yet, and it was already due. The next step was trying to figure out how to pay it.

I tried paying it online, but the system didn’t like my payroll credit card. So then I thought I’d try and go to the Telmex office to pay it there. There is only one Telmex office and it is smack dab in the middle of the mercado (marketplace). I went after school and could NOT find a place to park my moto. Two for two in failed attempts. But, the third time is the charm, right? I went to Soriana with the intent to pay the bill at the register. Only, I paid for my groceries and forgot to pay for the bill, so I had to go back through the line again. There is a 5 peso fee associated with paying at the store, but it was done.

Then rent was due again. I didn’t want to make the trek to Yuriria every month, so I called and asked the owner to give me a bank account number where I could deposit the rent. She gave me an account to HSBC, so I decided to swing by after my afternoon private classes. I struck out. The bank closes at 5:00. I had to try a second time right after school the next day, but it was easy peasy. It was certainly better than a long drive.

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The water bill also came with its outstanding balance of 600 pesos. The owner said that her brother-in-law took care of that (he works at the water company) and I wouldn’t owe anything until January. I expected a pretty high bill with all the washing I’ve been doing, but I guess it just comes with the territory.  And sure enough, the first bimonthly bill was $426 pesos.  A whopper!  Of course, I did wash EVERYTHING in the house, so I’m hoping that the next bill is less. However, looking at the breakdown, there’s a charge for each of the following:  agua, alcantarillado, tratamiento de aguas residencial, rezagos agua, rezagos alcantarillado y tratamiento, recargos, credito por redondeo, cargo por redondeo, IVA alcantarillado y tratamiento (water, sewage, sewage treatment for residence, water charge, sewage charge, surcharges, rounded up credit and charge, taxes on sewage and treatment).  My actual use was lower than the August and October usage, but the charge was exactly the same for the August bill.  Hmm.  

There were fewer options to pay this bill, so off to the water office I went.  Fortunately, I knew where it was and had until the 24th of the month to pay it.  Office hours were from 8 to 2 Monday through Friday.  Not exactly convenient for a working stiff, but  hey, them’s the breaks.  The trick is to get there around 8 before most Mexicans are up and about to avoid long lines.   I could use my bank card for only a 2% commission fee added on, but I opted for cash.  

I asked the girl behind the window what those rezagos charges were.  She said two past bills hadn’t been paid.  As I did not live there during that time, I am not responsible for those costs.  Guess who will be getting $200 pesos less in next month’s rent payment?

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The electric bill was my favorite bill of all!  During the 2 months, I had rented, I had used less than 50kWh which made me eligible for an 85% government assistance credit.  The production cost of the electricity I used was $373.14.  The government support was $333.49.  That meant I needed to pay a whopping $50 pesos.  Of course, there are rumors of this subsidy being revoked in 2017, so I won’t count on all my electric bills being so low, but hey, every little bit counts.  (See Tras gasolinazo, CFE sube tarifas de luz  and Electricity costs up, will continue to rise)

By this time I was an old pro.  Off to La Bodega I went, my little green bill in hand.  When I handed the bill over, the check out man asked me twice if $50 was the total I was paying.  I assured him it was, twice.  So he processed the payment.

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By this time, the Telmex bill was due again.  This time I headed to the office to pay and found a specially designed ATM outside ready to accept my payment.  Bill paying was done in no time.  I heard a rumor that there was one of these handy dandy payment machines for the electricity bill too.  I’ll definitely check it out next month!

In the meantime, the refrenda for my moto came due.  Conveniently enough, I could pay this bill at the Isseg Farmacia instead of heading to the department of motor vehicles and taking a number.  So that’s what I did. Two minutes and 119 pesos later, I was done.

Finished.  I feel so empowered!  I can pay bills in Mexico all on my own!  Yeah me!

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Filed under Economics, Electricity issues, Water issues