Once we finally got the internet up and running at our house in La Yacata, there really was no reason to keep renting the Little House in Sunflower Valley. The problems the house had with internet, electricity, and leaks, far outweighed any benefits it might have had in the past.
So, since the rent for the month was already paid, we started gearing up for the move at the end of the month. First, we needed to make arrangements to cancel the internet through Telmex.
This was a two-step process. I had to call the company and receive a “folio” number in order to return the modem to the company. The first time I called, I was disconnected. The second time I explained that I wished to cancel the service because of the numerous fallas (outages) and was given the folio number.
The next day we took the modem to Telmex. We couldn’t just turn it in at the desk with the number. We had to tromp up 4 flights of stairs to the “internet” office. Just like when we contracted the service I wondered about the lack of handicap accessible offices. So there, even though we were the ONLY people in the office, we were instructed to take a number from the number machine. We did. We were number 2.
So when the Telmex internet woman was good and ready, she called us over to her desk. I gave her the folio number. Apparently, my cancelation request was entered as a “baja” instead of cancel, whatever that meant. She deleted the transaction and created another one. I had to explain again that we did NOT have phone service with Telmex, only internet service that we would no longer be using.
Then she said I still had one month’s outstanding balance that I needed to pay before she could process the request to cancel. I sent my husband down the four flights of stairs to pay that. When he came back, she made a copy of my permanent residency card and had me sign the form ending internet service in my name.
As both the electricity and water bills at the Little House were still in the name of the owner, I could not cancel those services. I did make sure I had the last bills I paid with the receipt as proof of payment to turn over with the key. Because the bills are bi-monthly, as a renter I would still be responsible for the next water and electric bills. However, since I had paid $1000 deposit, I didn’t see why the outstanding balance wouldn’t be deducted from that, and instead, I would receive about $700 from the deposit.
The owner of the house lives in Yuriria, which is about a 40-minute drive for us, so we went there one afternoon hoping to catch her at home. Of course, she wasn’t there, but her son was. We explained that we would no longer be renting, that these were the last paid bills, and that there was an outstanding balance from the deposit owed to us.
The son refused to take any of the papers and said that he would have the owner call us to “inspect” the house and we could ask about the deposit then. He asked about this month’s rent. I showed him the bank receipt proving it had been paid. He asked about next month’s rent. As it was still 2 days until the beginning of the next month, I certainly wasn’t paying another month. Fine, then. We didn’t leave the key.
The owner has not yet contacted me. I believe her thought process is to keep the entire deposit. While I don’t enjoy being taken advantage of, in this case, by not receiving the remainder of the balance on the deposit, I am of the mind that karma will take care of the matter for me.
You see, several months ago, the lock on the front door broke, so we replaced it. She will need to break into her own house and have a new lock made unless she calls us for the key. All of which could have been avoided had she done things as they should be done.
The move back to La Yacata took longer than I thought it should. We accumulated quite a bit of junk in the 2 years we rented there. My husband and son are heading to the tianguis in Valle this weekend to turn some of this crap into billetes (money).
In the meantime, I’ve started setting up my home office in the spare room in La Yacata.